Telephony System provides an Advanced Solution to Communication
Needs of any organization. MITComm provides all the features of
traditional PABX Systems and much more.
It can be used by organizations both small and large, and can be
Integrated with MITComm Call Center Suite to provide a truly integrated
· Web based control panel
· Unlimited Level of IVR (Interactive Voice Response)
· Digital Call Recording
· Voice Mail
· Multi-party conference
· Virtual PBX
Web based Control Panel
provides a user friendly Web based control panel, which provides
Configuration, Management and Reporting facilities.
records all calls in digital format on harddisk in individual files.
With all the Call Details recorded in a database, searching of a
single call and then listening to is as simple as point and click.
(Interactive Voice Response)
has IVR support built-in. It supports both Static and Dynamic (Database
Integrated) IVRs. All Customer Support, Sales Information, Support
Ticketing, Status Reporting etc. activities can be performed by
IVR can be used to provide secure (authenticated) access to database.
e.g. Customer’s access to Bank Account etc.